By . Inventory Spreadsheet. At Monday, May 10th 2021, 17:35:07 PM.
Last night, a factory manager in Singapore stared at his Dell Latitude waiting for his master inventory to be updated by his supplier in Korea. Meantime in Seoul, emails are frantically exchanged among inventory clerks at three factories to produce a final document. Yesterday afternoon a CFO submitted financials for the Quarterly Board report. This morning his admin found out the most current HR data was on HRversion5.xls, not on HRversion4.xls that he used. The National Sales Manager finally received monthly forecast spreadsheets from six Regional Managers, who each collected spreadsheets from their respective sales teams. Even though it took two hours to painstakingly combine all the data, cut & paste errors produced an overage of more than $1 million in forecast revenue.
Business Transformation 101 How can events like these keep recurring? Dont companies spend billions of dollars each year in IT infrastructure to coordinate such things? Dont core business systems include applications to control manufacturing, inventories, sales activity, and finance? Of course they do. And the open secret is this: they dont work. They cant. The makers of ERP, Supply Chain Management, CRM systems and the like have focused on management of the internal functions of the enterprise. In many cases, theyre just not applicable to the way business is done today. Tom Friedman helped describe a new borderless globe in The World is Flat. There is now little dispute that the primary locale of business conduct is outside the four walls of the mother corporation and disconnected from the infrastructure meant to manage it.
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